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Terms & conditions to book your accommodation

These RECRON-conditions have been adopted through consultation with Consumentenbond and ANWB, in the context of the self-regulatory consultations ‘Coördinatiegroep Zelfreguleringsoverleg’ (CZ) of the socio-economic council SER, and they have come into effect on 1 July 2016.

Article 1: Definitions These terms and conditions mean by:

  • holiday residence: tent, collapsible camper, camper, (site)caravan, bungalow, summer house, hikers’ cabin and such;
  • entrepreneur: the company, the institution or association that put the holiday residence at the disposal of the tourist;
  • tourist: the person who concludes the agreement on the holiday residence with the entrepreneur;
  • fellow tourist: the person(s) also listed on the agreement;
  • third party: any other party not being the tourist and/or his fellow tourist(s);
  • agreed price: the remuneration that will be paid for the use of the holiday residence; any and each item that is not included in the price must be mentioned and this based on a price list;
  • costs: any and all costs for the entrepreneur that are connected with operating the recreation park;
  • information: data provided in writing or digitalized on the use of the holiday residence, its facilities and the regulations regarding a stay;
  • committee on disputes: the Disputes Committee in ’s-Gravenhage, installed by ANWB/Netherlands Consumers’ Association/RECRON;
  • cancellation: termination in writing of the agreement by the tourist, before the commencement date of the stay.

Article 2: Contents agreement

  • The entrepreneur puts at the disposal of the tourist a holiday residence, and this for holiday purposes therefore not for permanent habitation; this holiday residence shall be of the sort or type agreed upon for the agreed period of time and the agreed price
  • The entrepreneur shall be obliged to provide the tourist in advance with the written information on the basis of which this agreement has also been concluded. The entrepreneur shall always inform the tourist in time in writing of changes therein.
  • In the event that the information deviates considerably from the information provided at the conclusion of the agreement, then the tourist shall be entitled to cancel the agreement without being obliged to settle any costs.
  • The tourist shall be obliged to observe the agreement and the information belonging thereto. He shall see to it that fellow tourists and/or third parties visiting him and/or staying with him shall also observe the agreement and the information belonging thereto.
  • In the event that the stipulations included in the agreement and/or the information belonging thereto violate the RECRON terms and conditions then the RECRON terms and conditions shall prevail. However, this does not affect any individual additional arrangements that the tourist and the entrepreneur may make whereby these terms and conditions are deviated from in favour of the tourist.

Article 3: Duration and expiry of the agreement

The agreement shall expire by operation of law when the period of time agreed has passed whereby notice being given shall not be required.

Article 4: Price and price change

  • The price shall be agreed upon on the basis of the rates then applicable, rates that have been determined by the entrepreneur.
  • In the event that, after determination of the agreed price, because of an increase of the financial burden on the side of the entrepreneur, additional costs arise as a consequence of a change in expenditure and/or levies that relate directly to the holiday residence or the tourist, then these may be passed on to the tourist, and this also after the conclusion of the agreement.

Article 5: Payment

  • The tourist must settle his payments in euros, unless differently agreed upon, thereby observing the periods of time agreed upon.
  • In the event that the tourist, despite prior written demand for payment, does not or not adequately fulfil his payment obligation within a period of time of two weeks after receipt of the written demand, then the entrepreneur shall be entitled to cancel the agreement with immediate effect, notwithstanding the right of the entrepreneur to demand full payment of the agreed price.
  • In the event that at the day of arrival the entrepreneur is not in possession of the total amount owed, then he shall be entitled to deny the tourist access to the holiday residence, notwithstanding the right of the entrepreneur to demand full payment of the agreed price.
  • Any and all extrajudicial costs reasonably made by the entrepreneur, after having given notice of default to the tourist, shall be at the expense of the latter. In the event that the total amount has not been paid in time and after a demand for payment has been made in writing, then the interest percentage statutorily laid down shall be charged on the amount still outstanding.

Article 6: Cancellation

  • In case of cancellation the tourist shall pay a remuneration to the entrepreneur. This remuneration shall amount to:
    • in case of cancellation more than three months before the arrival date, 15% of the agreed price;
    • in case of cancellation within three to two months before the arrival date, 50% of the agreed price;
    • in case of cancellation within two months or one month before the arrivaldate, 75% of the agreed price;
    • in case of cancellation within one month before the arrival date, 90% of the agreed price;
    • in case of cancellation on the day of the arrivaldate, 100% of the agreed price.
  • The remuneration shall pro rata be repaid after deduction of administrative costs in the event that the place is reserved for the same period or part thereof by a third party on the recommendation of the tourist and with the written consent of the entrepreneur.

Article 7: Use by third parties

  • The holiday residence may only be used by third parties in the event that the entrepreneur has granted written consent.
  • The consent given may be accompanied by terms and conditions which will then have to be put down in writing in advance.

Article 8: Premature departure of the tourist

The tourist shall then owe the full price for the agreed period on the basis of the rates then charged.

Article 9: Premature termination by the entrepreneur and eviction because of attributable shortcoming and/or unlawful act

  • The entrepreneur may cancel the agreement with immediate effect:
    • In the event that, in spite of prior written warning, the tourist, fellow tourist(s) and/or third party/parties does not/do not or not adequately observe the obligations laid down in the agreement, the information belonging thereto and/or government regulations and this to such a degree that according to criteria of reasonableness and fairness, the entrepreneur cannot be required to continue the agreement;
    • In the event that, in spite of prior written warning, the tourist causes inconvenience for the entrepreneur and/or fellow tourists or spoils the good atmosphere on or in the close vicinity of the site;
    • In the event that, in spite of prior written warning, the tourist acts in violation of the destination of the grounds by using the holiday residence in a certain manner.
  • In the event that the entrepreneur wishes premature cancellation and vacation he shall be obliged to inform the tourist thereof in a letter handed to the latter by the entrepreneur himself. The letter must point out to the tourist that he has the possibility to bring the dispute before the Disputes Committee and the period of time as described in Article 13 paragraph 3 that must then be observed. The written warning may be omitted in urgent cases.
  • After cancellation the tourist must see to it that the holiday residence is vacated and the grounds are left as soon as possible, however, within 4 hours at the latest.
  • The tourist shall in principle remain under the obligation to pay the agreed rate.

Article 10: Legislation and regulations

  • The entrepreneur shall at all times see to it that the holiday residence, both inside and outside, satisfies all environmental and safety demands that (may) be set by the authorities in connection with holiday residences.
  • The tourist shall be obliged to observe strictly all safety precautions that are in force on the site. He shall also see to it that fellow tourist(s) and/or third party/parties that visit him or stay with him shall observe strictly the safety precautions in force on the site.

Article 11: Maintenance, installations and grounds

  • The entrepreneur shall be obliged to maintain the recreation grounds and the central facilities in a good state of repair.
  • During the term of the agreement, the tourist shall be obliged to maintain the holiday residence and its immediate surroundings in the same state as the one in which the tourist received such.
  • The tourist, fellow tourist(s) and/or third party/parties shall not be allowed to dig into the site, to fell trees, to trim down bushes or to carry out any other act whatsoever of a similar nature.

Article 12: Liability

  • The statutory liability of the entrepreneur for any other damage than loss resulting from injury or death, shall be limited to a maximum of € 455.000,- per event. The entrepreneur shall be obliged to take out an insurance to cover this.
  • The entrepreneur shall not be liable for any accident, theft, damage or loss on his grounds unless such is the result of a shortcoming that is attributable to the entrepreneur.
  • The entrepreneur shall not be liable for any consequences of extreme weather influences or any other form of circumstances beyond his control.
  • The entrepreneur shall be liable for any interruptions occurring in the utility services unless he may invoke circumstances beyond his control.
  • The tourist shall be liable vis-à-vis the entrepreneur for any loss or damage caused by his actions or failure to act, by those of his fellow tourist(s) and/or third party/parties or their failure to act, and this in so far as this concerns loss or damage that may be attributed to the tourist, his fellow tourist(s) and/or third party/parties.
  • The entrepreneur shall be obliged to take suitable measures after the tourist has reported nuisance caused by other tourists.

Article 13: Regulation on disputes

  • The Netherlands law shall apply to any and all disputes in connection with the agreement. The Disputes Committee or a Netherlands Court shall be competent by exclusion to take cognizance of these disputes. Notwithstanding the stipulations included in paragraph 3, all this does not affect the right to bring the matter before the Court whenever these terms and conditions refer to the Disputes Committee.
  • Any disputes between the tourist and the entrepreneur on the creation or execution of the agreement these terms and conditions apply to, may be brought before the Geschillencommissie Recreatie (Disputes Committee Recreation), P.O. Box 90600, [NL]2509 LP ’s-Gravenhage (visiting address: Bordewijklaan 46, [NL]2591 XR ’s-Gravenhage), both by the tourist and by the entrepreneur.
  • A dispute shall only by dealt with by the Disputes Committee in the event that the tourist brings his complaint in writing before the entrepreneur within two weeks after it has arisen. Subsequently, the tourist must bring the dispute in writing before the Disputes Committee ultimately two months after he has brought his complaint before the entrepreneur, thereby stating names and addresses of the tourist and the entrepreneur and a clear description of the dispute and the claim. In case the tourist has brought the dispute before the Disputes Committee, then the entrepreneur shall not have any other choice of forum.
  • The Disputes Committee shall not be authorized to accept a dispute that refers to a complaint in connection with illness, physical injury, death or the failure to pay an invoice that is not based on a material complaint.
  • In case the entrepreneur submits a dispute to the Disputes Committee then it shall not accept this dispute until the tourist has declared in writing within one month that he shall submit to the judgment of the Disputes Committee and has deposited any (remaining) amount of money that he may owe in a bank account held by the Disputes Committee.
  • In case the tourist brings a dispute before the Disputes Committee, this committee shall not accept this dispute until the tourist has deposited any (remaining) amount of money that he may owe in a bank account held by the Disputes Committee. The tourist shall be obliged to pay this amount into an account to be designated by the Disputes Committee within one month. In case the tourist does not do so in time, then it shall be assumed that he is not willing to submit to the judgment of the Disputes Committee.
  • Handling a dispute shall be contingent on the payment of a remuneration.
  • With regard to the way disputes are being handled, reference is made to the Reglement Geschillencommisie Recreatie (Regulation for the Disputes Committee Recreation).

Article 14: Performance bond

  • RECRON shall take upon itself the obligations of any RECRON member vis-à-vis a tourist, that has been enforced upon such member by the Disputes Committee as a binding opinion on the basis of the terms and conditions agreed upon between RECRON and the Stichting Geschillencommissie voor Consumentenzaken (Disputes Committee for Consumers’ Interests Association) in the event that the entrepreneur concerned has not fulfilled these obligations within the period of time laid down in the binding opinion.
  • Should the entrepreneur have brought the binding opinion before the civil court within two months after the date of such opinion, then any possible fulfilment of the binding opinion shall be suspended until the civil court has ruled on the matter.
  • For the performance bond to be applicable, the tourist must invoke its application in writing in a letter addressed to RECRON.

Article 15: Alterations and changes

Alterations to and changes of the RECRON terms and conditions may only be made in consultation with the consumers’ organisations, in this matter represented by the ANWB (Royal Dutch Touring Club) and the Consumentenbond (Netherlands Consumers’ Organisation).Asociación de Consumidores (Organización Holandesa de Consumidores.

ResponsableHidden Village Exploitatie BV+ info
Purpose
  • Carry out the necessary commercial and administrative procedures with the users of the web.
  • Send advertising commercial communications by email, fax, SMS, MMS, social communities or any other electronic or physical means (if you have previously accepted).
  • Respond to queries and / or provide information required by the User.
  • Perform the provision of services and / or products contracted or subscribed by the User.
  • CV management
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ConservationYour data will be kept in the registers of treatment of our ownership while its conservation is necessary to meet the purpose that motivated its collection, as well as during the term of attention of possible legal obligations.+ info
Legitimization of recipientsConsent of the interested party.+ info
Recipients of international transfers and transfers​​Your data will not be transferred to third parties except by legal obligation. International transfers will not be made without your prior consent.+ info
RightsAccess, rectify, and cancel the data, as well as the other rights indicated in the additional information.+ info
Additional Information​

You can consult the additional and detailed information on Data Protection on our website:

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Responsible for the treatment​

Identity​: Hidden Village Exploitatie BV​​ (also the provider​)

CIF/NIF: NL807553931B01

Postal address: Boslaan 2 - 3847 LT Harderwijk - Nederland

Email​: info@verscholendorp.com

Hidden Village Exploitatie BV​​, as responsible for the Website, in accordance with the Directive 2000/31/EC of the European Parliament and of the Council regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and other current regulations on the protection of personal data, and by Directive 2000/31/EC of the European Parliament and of the Council , Services of the Information Society and Electronic Commerce (LSSICE), informs you that you have implemented the measures of necessary security, of a technical and organizational nature, to guarantee and protect the confidentiality, integrity and availability of the data entered​.

Purpose of the treatment​

Your personal data will only be used for the following purposes:

You can revoke your consent at any time by sending a letter with the subject "Low" to the email address indicated in the data of the controller.

According to the LSSICE, Hidden Village Exploitatie BV does not perform SPAM practices, therefore, it does not send commercial e-mails that have not been previously requested or authorized by the User. Consequently, in all the communications that you will receive from the provider, the user has the possibility of canceling his express consent to receive our communications.

We will not treat your personal data for any other purpose than those described except by legal obligation or judicial requirement.

Conservation of your data

Your data will be kept for the duration of the commercial relationship with us or exercise your right of cancellation or opposition, or limitation to treatment. However, we will keep certain personal identification and traffic data for a maximum period of 2 years in case it is required by the Judges and Courts or to initiate internal actions derived from the improper use of the website.

It will not be subject to decisions based on automated treatments that produce effects on your data.

Legitimation of the treatment

The legal basis for the treatment of the data is your consent granted to carry out the purposes previously described, which will be requested at the time of marking the corresponding box when collecting your data.

Failure to provide the requested personal data or failure to accept this data protection policy means that it is impossible to subscribe, register or receive information about the Provider's products and services.

In cases where there is a prior contractual relationship between the parties, the legitimacy for the development of administrative, tax, accounting and labor obligations that are necessary under current legislation will be the prior existence of the commercial relationship established between the parties. . In cases where there is a prior contractual relationship between the parties, the legitimacy for the development of administrative, tax, accounting and labor obligations that are necessary under current legislation will be the prior existence of the commercial relationship established between the parties​.

Communications

Any communication sent will be incorporated into the information systems of Hidden Village Exploitatie BV By accepting these conditions, terms and policies, the User expressly consents to Hidden Village Exploitatie BV carrying out the following activities and / or actions, unless the User indicates otherwise:

Official communication media

The user is informed that the means enabled by the company to communicate with customers and others affected is the corporate phone, corporate mobile phones and corporate email.

If you send personal information through a means of communication other than those indicated in this section, the COMPANY will be exempt from liability in relation to security measures available to the medium in question.

Recipients of assignments or trasfers

Hidden Village Exploitatie BV​​ ​does not carry out any assignment or communication of data unless there is a reasonable need to comply with a legal procedure, legal obligation or prior obtaining the user's consent.

Neither will international transfers of your personal data be made without your prior consent, without prejudice to blocking or canceling your account if there may be indications of the commission of a crime by the user. The information provided will only be available to the provider at this time​.

Hidden Village Exploitatie BV​​ will not transfer the data collected to third parties unless there is a reasonable need to comply with a legal procedure, legal obligation or prior obtaining the user's consent​.

The information that you provide to us both through this website and through the application will be hosted on the servers of​ Hidden Village Exploitatie BV​​, contracted to the company​ Hidden Village Exploitatie BV​​ with CIF/NIF B57509739​ and fiscal address at Avda. des Camp Verd, 4, Centre Bit Menorca, 07730 Alaior, Menorca, Illes Balears, Spain. The treatment of the data of said entity is regulated by a contract of charge of the treatment between the provider and said company. In no case will this data processor subcontract services that involve any data processing by third parties without our prior consent​.

Rights of interested persons

As a user-interested, you can request the exercise of the following rights before​ Hidden Village Exploitatie BV​​ by submitting a letter to the postal address of the heading or by sending an email, indicating as Subject: "LOPD, EXERCISE RIGHTS", and attaching a photocopy of your DNI or any similar means in law, as indicated by law.

Rights:

As a user, you have the right to withdraw the consent given at any time. The withdrawal of consent will not affect the lawfulness of the treatment carried out before the withdrawal of consent.

You also have the right to submit a claim to the supervisory authority if you believe that your rights may have been violated in relation to the protection of your data (agpd.es).

Additional information

Information that we collect

The data collected by the responsible party are the following:

The refusal to supply the obligatory data will suppose the impossibility to attend the concrete request in question. You state that the information and data you provide us are accurate, current and true. We ask that in case of modification, communicate it immediately so that the information under treatment is updated at all times and does not contain errors.

If you contract the service / purchase the product through our website [LSSI_Web] we will ask you to provide us with information about you, including your name, contact information and information about a credit or debit card.

Through this Privacy Policy we inform you that the photographs that are posted on the web are property of VILLACARS SLU, including those of the minors, in which, in order to obtain these, the prior consent of the parents has been obtained, tutors or legal representatives by signing the forms made for that purpose by the centers in which the children are part. However, the parents, guardians or representatives of the minors, as holders of the exercise of the rights of these, and always previous formal requirement in writing, may indicate the refusal to use the image of the minor; in this case, the image will be shown pixilated.

Social networks

We inform you that​ Hidden Village Exploitatie BV​​ can have presence in social networks. The treatment of the data that is carried out of the people who become followers in the social networks (and / or carry out any link or connection action through the social networks) of the official pages of​ Hidden Village Exploitatie BV​​ will be governed by this section, as well as those conditions of use, privacy policies and access regulations that belong to the social network that is appropriate in each case and previously accepted by the user​.

Hidden Village Exploitatie BV​​ will treat your data with the purpose of correctly managing your presence in the social network, informing you of activities, products or services of the provider, as well as for any other purpose that the regulations of the Social Networks allow.

The publication of contents is prohibited:

Also, Hidden Village Exploitatie BV​​ reserves the right to withdraw, without notice from the website or the corporate social network, those contents deemed inappropriate.

Communications sent through social networks will be incorporated into a file owned by Hidden Village Exploitatie BV​​, and may send you information of interest.

You can access more information, as well as consult the companies that are part of Hidden Village Exploitatie BV​​, through the following link.

In any case, if you send personal information through the social network, Hidden Village Exploitatie BV​​ will be exempt from liability in relation to the security measures applicable to this platform, the user should if you want to know them, consult the corresponding conditions of the network in question.

Security measures

The information you provide will be treated confidentially. The Provider has adopted all the technical and organizational measures and all the levels of protection necessary to guarantee the security in the treatment of the data and to avoid its alteration, loss, theft, treatment or unauthorized access, according to the state of technology and nature of the stored data. Likewise, it is also guaranteed that the treatment and registration in files, programs, systems or equipment, premises and centers comply with the requirements and conditions of integrity and security established in the current regulations.

Language

The language applicable to this Privacy Policy is Spanish. Therefore, in case there is any contradiction in any of the versions provided in other languages, the Spanish version will prevail.

Shipping CV

In the event that the user submits his CV through our website, we inform him that the information provided will be treated to make him participant in the selection processes that may exist, carrying out an analysis of the profile of the applicant in order to select the best candidate for the vacancy of the Responsible. We inform you that this is the only official procedure to accept your CV, so CVs submitted by another procedure will not be accepted. In case of any change in the data, please inform us in writing as soon as possible, in order to keep your data properly updated.

The data will be kept for a maximum period of one year, after which the data will be deleted guaranteeing a total respect to confidentiality both in the treatment and in its subsequent destruction. In this sense, after the aforementioned deadline, and if you wish to continue participating in the selection processes of the Responsible, please return your CV.

The data may be processed and / or communicated to the member companies of our group during the time of conservation of their curriculum and for the same purposes previously reported.

Subscription to the blog

In the event that the user subscribes to the blog, we inform you that the information provided will be processed to manage your subscription to the information blog with update notice and that will be kept as long as there is a mutual interest to maintain the end of the treatment. When it is no longer necessary for that purpose, they will be eliminated with adequate security measures to guarantee the pseudonymization of the data or the total destruction of the data. The data will not be communicated to third parties, except legal obligation.

Publication of your testimony

In the event that the user wants to publish their opinion on the web, we inform you that the information provided will be treated to address the proposed suggestions, experiences or opinions regarding the products and / or services to be published on the website and thus be able to help other users. The data will be kept as long as there is a mutual interest to maintain the end of the treatment and when it is no longer necessary for that purpose, it will be suppressed with adequate security measures to guarantee the pseudonymization of the data or total destruction of the data. The witnesses will be published on our website. The only personal data that will be published of the witness will be its name.

Changes in this privacy policy

Hidden Village Exploitatie BV reserves the right to modify this policy to adapt it to legislative or jurisprudential changes​.

Legislation

For all purposes, the relations between​ Hidden Village Exploitatie BV and the Users of its telematic services, present on this Website, are subject to the Spanish legislation and jurisdiction to which the parties expressly submit, being competent for the resolution of all disputes arising or related to their use the Courts and Tribunals of the Balearic Islands​.