Información y consejos para viajar a Holanda (Países Bajos)
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Useful information for a stay at the Bungalowpark

Thank you for your interest in our facilities!

This page provides all the information about our holiday park you will need. If you have any questions or if you wish to make a reservation, please contact our reservation department, which is open daily from 9 am to 5 pm or send us an e-mail by using the button CONTACT US or RESERVATION. We hope you enjoy planning your holiday and look forward to welcome you!

Reserving a holiday accommodation

You can reserve a bungalow or chalet by telephone (+31 341-820227), filling in the reservation from on our website or e-mail ( info@verscholendorp.com ). Then you will receive a confirmation of your reservation, a copy of which should be signed and returned within 7 days. You can also send us the agreement by e-mail. The amount to be paid in advance is stated on the confirmation. We will ask you to pay this amount within a specified period. The confirmation and your payment receipt serve as proof of your reservation. All reservations and rental agreements are subject to the 'Recron voorwaarden landrecreatie 2016' (2016 Recron terms and conditions of land-based recreation) filed at the Chamber of Commerce and Industry of Central Gelderland in Arnhem.

Arrival 

Your accommodation will be ready for occupancy from 15.00 hrs. on the day of arrival. The reception desk is open until 17.00 hrs. If you plan to arrive after opening hours, please contact us by telephone.
If your accommodation is not clean at arrival, please notify reception immediately. After the inventory list has been checked, you can ask for any additional items you may need at the reception.

Liability

Pursuant to the Recron Conditions applicable to this Holiday park, Het Verscholen Dorp cannot be held liable for theft or loss of or damage to goods or for accidents or injuries to persons, during or as a result of a stay in the holiday park. Neither can we accept liability for any defective or non-operational technical installations or the cancellation, failure or closure of facilities in the park.

Number of persons 

The permitted occupancy of the accommodation may not be exceeded.

Rubbish

Please deposit your rubbish in the containers located behind the launderette at our bungalow park. We separate glass, household waste, paper and green waste. 

Emergencies

In the event of an emergency, please notify the reception immediately. If the reception desk is closed, you can contact the park management at any time of the night or day by calling: +31 341 - 820227. You will then be connected to the manager by way of an option menu, press option 2.
· General emergency number: 112
· Ambulance: Alert reception/manager or dial 112
· ANWB: Dutch automobile association telephone number 0800-0888
· Fire: Report fires and other emergencies immediately by dialing 112; then notify the manager or reception by dialing +31 341-820227 day or night. press in ‘2′ to be connected directly to the manager.
· Theft: Report thefts immediately to reception or the manager, who will then contact the local police.

Amusement parks

Brochures for tourist attractions, zoos and museums can be found in the reception area. If you require more information our receptionists would be pleased to tell you more about the many things to do in the surrounding area.

Barbecues

Guests must comply with the following rules when barbecuing at their bungalows/chalets:
· Use a safe barbecue.
· Do not place the barbecue on a soft surface (e.g. grass). Find a firm, stable surface (e.g. your patio).
· Keep fire extinguishers close at hand.
· Use firelighter blocks rather than methylated spirit. It is forbidden to gather wood in the woods.
· After use let the barbecue cool for 12 hours.

Important telephone numbers

· Manager: In case of emergency the manager can be reached outside office hours by dialing: +31 341 - 820227. You will be connected to the manager through an option menu, press 2.
· Chemist: Deventerweg 20 B, Harderwijk +31 341-414341 The reception desk will be able to give you information about the chemist on duty at the weekend.
· General practitioner : Dr Van Veen, Vondellaan 398a, Harderwijk +31 341-422224 Surgery Mo-Fr: 08:00 - 17:00 hours, during the weekend and on holidays,
GP station 0900-3410341
· Dentist: Dr Van de Brink, Bazuindreef 21, Harderwijk +31 341-414585
· Veterinarian: Animal Care Dierenartsen, Verkeersweg 57, Harderwijk +31 341-553332

Petrol station

The closest petrol station is the Shell station at Oranjelaan 46 (approx. 1 km).

Breakage 

If you break a household item (glassware, crockery, coffee pot etc.), please notify reception during office hours. You will receive a replacement for a fee. If you report the breakage at the end of your stay, the costs will be taken from your deposit.

Saving energy

We try to be energy efficient in our park. You can help us by closing the curtains in the evening and turning down the heating at night. We also request that you turn down the heating and turn off the lights whenever you leave the bungalow for long periods.

Bicycle rental

You can rent bicycles at the reception desk for € 8.50 a day and € 37.50 a week for bikes without gears and € 9.50 a day and € 42.50 a week for bikes with gears. Renters receive complimentary maps of cycle routes at reception. We recommend that you reserve bicycles in advance to avoid disappointment. Lost and found If you find or loose something, please notify reception.

Pets

Guests are permitted one pet per accommodation. Dogs must be kept on a lead in the park and let out outside the park. We request that you not to allow your pet on the beds, settees or chairs. There is a € 10.- surcharge for each pet per weekend or midweek and
€ 15.- per week. Flea collars are obligatory. Guests are not permitted to leave pets in a bungalow/chalet unattended.

 Internet

Don't forget to bring your tablet, telephone or notebook with you, at our resort we offer you FREE access to internet (only in the bungalows). 

Fireplace

Only use firewood in the fireplace. Wood is available at reception for € 2.50 per log. Due to the risk of forest fire, it is forbidden to start open fires. We ask you to clean the fireplace before you leave, but please do not use the vacuum cleaner for this purpose.

Remarks

Despite our conscientious service, you may have comments or suggestions for improvement. If so, please contact the management directly. They will be more than willing to assist you in finding a satisfactory solution. However, if you are still not satisfied, you can ask the management to write a report to be signed by yourself and the management. You can send this report to Het Verscholen Dorp, Boslaan 2, 3847 LT Harderwijk, the Netherlands, up to one month after your departure. Your complaint will only be handled further if you observe this deadline. Complaints submitted after this period will not be dealt with.

 Parking

  • Speed: In the interest of other guests and yourself, please drive very slowly in the park.
  • Cars: one car per bungalow/chalet. You can park other cars in the designated car parks outside the park.
  • Barrier: The barrier is there for your safety. Warning: only one car can pass under the barrier at a time. You are responsible for any damage incurred if you do not leave sufficient space between your car and another and for improper use of the key processor. The barrier operates 24 hours a day. Party tents/tents It is not permitted to use shelters, pup tents, ordinary tents or party tents in the park.

Post

  • Incoming post addressed to our guests is placed in the pigeon holes at reception.
  • You can leave outgoing post at the reception desk.


Post office

Post agency Primera, Nassaulaan 20, Harderwijk +31 341-412323

Reception Opening hours

Monday to Sunday from 9 am. to 5 pm. From November 01st till March 31st is the reception closed on Sunday.
Closed on the 25th and 26th of December and on the 1st of January.

Calm

Calm is one of the most important features of our park, so we request all our guests to avoid making any loud noise. It should not be possible to hear radios, televisions, musical instruments etc. outside your bungalow. Power failure in the unlikely event that you experience a technical failure during your stay, please inform reception immediately, so that we can make the necessary repairs as soon as possible. If the reception desk is closed and you have an extreme emergency, you can contact the manager on +31 341 - 820227. You will be connected with the manager by means of an options menu.

Taxis and public transport

· Taxi: Bochove tel.: +31 341-412424
· Public transport: Enquire at reception to find out about the regular services or call the national public transport information line : 0900-9292 (50 ct a minute) You can also click next links for NS (Dutch Railway) and CONNEXION (Bus company)
· Regional taxi : Noord-Veluwe 0900-9886 (reserve at least one hour before departure.)

Tennis courts

Guests have free use of the tennis court. Please make reservations at reception. Tennis balls and rackets can be rented for € 3.- a set.

Security

To avoid unpleasant experiences during your holiday, never leave any cash or valuables in your car or holiday home while you are absent!!

Departure

Upon departure, please turn the thermostat down to 10 ºC, and close all windows and doors. You are requested to leave your holiday accommodation before 10.00 hrs. In addition, we ask that you
· clean all crockery and cutlery and put them back in the cabinets, and remove all household waste.
· deposit your household rubbish in the waste containers in the park.
· leave the refrigerator empty and clean. 
· clean the fireplace. Please do not use the vacuum cleaner for this purpose.
· remove the bed linens and leave them in the hall of your bungalow.
· deposit the gate card, the key to the bungalow and the completed customer satisfaction questionnaire at reception. Outside office hours, you can put these items in the letterbox of the house next to the reception office. 
· Your deposit will be refunded at the reception desk, minus any telephone or breakage charges.
· If you wish to leave after reception office hours, we will refund your deposit by bank transfer.

Questions

If you have any questions, please do not hesitate to contact reception staff at telephone number +31 341 - 820227.

Clothes lines

As the park is situated in a wooded area, you are not allowed to hang clothes lines outside your bungalow. If you want to dry your laundry, please make use of the drying rack in your bungalow or the tumble-drier in the launderette. Launderette Tokens are available at the reception desk. Launderette tokens are € 5.- each, launderette tokens + washing powder € 6.- tumble-drier tokens € 5.- each.

Hospitals 

· St. Jansdal: Weth. Jansenlaan 90, Harderwijk, tel: +31 341-463911
· Sophia Ziekenhuis: Dr. Van Heesweg 2, Zwolle, tel.:+31 38-4245000
· De Weezenlanden: Groot Wezenland 20, Zwolle, tel.:+31 38-4242000

Swimming pool

Guests have free use of the heated outdoor swimming pool (open from late May to September). Swimming pool opening hours are 9 am - 9 pm. Swimming outside these hours is not allowed. Inexperienced swimmers are not permitted to swim unattended.

Our Commitment to Privacy

Bungalowpark Het Verscholen Dorp is committed to respecting your privacy and protecting your personal data:

 

You can access our Privacy Policy to help you better understand how we use your personal information. In it we explain in more detail the types of personal data we collect, how we collect them, for what purposes we can use them and with whom we can share them.

 

Whenever you make a booking or use the services of Bungalowpark Het Verscholen Dorp, we need to register some of your personal details. We also process data in other cases, such as information requests, the administration of competitions and when visiting our websites. In doing so we also use the services of third parties who receive specific personal data and process these on behalf of Bungalowpark Het Verscholen Dorp. This occurs, for instance, for the purpose of sending brochures and e-mailings or the processing of our guest surveys.

It is our policy to handle your personal data with the utmost care and transparency. This privacy policy is designed to inform you for what purposes and in what way your personal data are processed. This privacy policy applies to all personal data that are processed whenever you make a booking through us, make use of our services, visit our website or communicate with us.

This privacy policy was last amended on 25th May 2018 and supersedes all previous versions of this privacy statement.

Who are we?

Bungalowpark Het Verscholen Dorp is the trade name of the private limited company Hidden Village Exploitatie B.V. Hidden Village Exploitatie BV has its registered office in Harderwijk at  Boslaan 2 (3847 LT) Our contact info is:

Bungalowpark Het Verscholen Dorp
Boslaan, 2
3847 LT HARDERWIJK
0031(0)341 820227
info@verscholendorp.com

 

What do we want to know about you?

Your personal data are primarily processed by us to provide you with a perfect holiday. We aim to build a lasting relationship with you as our customer, in order for us to continue to be of service to you in the future and provide you with offers based on your interests or past bookings.

 

Surname, first name and gender

We would like to use your personal data to address you personally at the park and also in our further communication. These data are obviously also required to register your booking and include the data in the night registration.

 

Address and place of residence

Your name and address details are required for us to enter your booking in our booking system and to register your details in the compulsory night register, but also, for example, to be able to fulfil the tourist tax declaration requirement. If we are unable to provide you with certain information by email, that information will be sent to you by post to the address you have provided.

 

Telephone number

We may need to contact you about your booking. We will give you a call if there are any questions and may, for example, send you a text message if your bungalow or chalet is available earlier. We may call you before arrival or after your stay to ask if everything is clear and whether everything went well.

 

Date of birth

The person who books accommodation at Bungalowpark Het Verscholen Dorp must be at least 18 years old. In addition, tourist tax may be based on the age of the persons staying in the accommodation. We therefore need your date of birth. Should you or someone in your travel party have a birthday during your stay, then we will try to help you celebrate and we may add something extra.

Payment details

We have a secure payment environment for you to pay for your booking. When paying with iDeal or bank transfer, your data will be stored in our records to enable your payment to be linked to your booking. Besides that, we will only use your bank account number when you receive money from us. When paying by credit card, we will send your credit card details directly to our credit card partner from our secure environment. They execute our credit card payments. During this process we will not see your credit card details. Our partner only tells us if your payment has been successful

A deposit will be charged for most accommodations, all reservations. Your bank account number will be registered solely for the purpose of transferring the deposit back to you.

IP address

We may look at your IP address on the internet. We remember your preferences and this allows us to give you appropriate advice.

 

E-mail address

You will receive an e-mail about your reservation, invoice and bookings. Newsletters will also be sent to you by e-mail. If you prefer not to receive newsletters and offers, you can easily unsubscribe via the link in the newsletter.

 

Data received from third parties and data we share with third parties

Occasionally, we do not receive data from you directly, but rather from another party. For example, if you make a booking for one of our accommodations through one of our partners,this partner will pass on certain data about you to us. This allows us to register and process your booking. Questions or changes with regard to your booking or stay may also be passed on to us by our partners. Where reasonably possible, we will notify you of the receipt of such information.

All information we receive from third parties may be combined with information that has been provided by you.

Bungalowpark Het Verscholen Dorp shares information only to third parties when and only if this is necessary for the implementation of our agreement with you or in order to comply with a legal obligation.

 

Furthermore, we use your information for the following:

Guest Service

You can call, e-mail and contact us via social media. We store your data to avoid you having to provide it again. We analyse all contact moments to make our service a little better every day. We also record telephone calls for use as training material.

Partners

Your data will be forwarded to organisations that perform activities in connection with your booking. This also includes parties that are not part of Bungalowpark Het Verscholen Dorp organisation. For example, the cleaning company or the insurance company if you have taken out travel or cancellation insurance.

 

Newsletters

You may receive newsletters and other offers from us. Their content is based on your interests and past bookings, and in some cases on information from other companies. If you prefer not to receive newsletters and offers, you can always unsubscribe via the link in the newsletter. You can also let us know by sending a note to: Hidden Village Exploitatie B.V., Boslaan 2, 3847 LT Harderwijk or by e-mail info@verscholendorp.com

 

Reviews and guest survey

You can help other guests with your review. Sharing experiences gives others a better picture of Bungalowpark Het Verscholen Dorp. The responses you provide in our guest survey are reviewed by us to further improve our services. In that context, we may also share your responses and data with our partners, such as cleaning service providers. You may also be contacted based on a completed survey, for example, to ask additional questions or to thank you for your feedback

 

Night registration

When you stay at Bungalowpark Het Verscholen Dorp you are required to fill in a night registration form. This can sometimes be in digital format. Your data and those of your travel party are processed for the municipality in which the park is located, for example in the event of an emergency. The data may be processed in our systems.

 

Improvements

We may sometimes approach you about taking part in a guest survey or a place on our guest panel. Additionally, we are also interested in knowing how a complaint has been handled and what you think of our newsletter. Therefore we collect information on guest behavior. This allows us to analyse your reading behaviour and provide content that suits your needs. We do this by registering unique visits and all the activities that take place during this visit, such as viewing pages, zooming in on something or clicking on links. Sometimes a third party performs these checks for us. KLOPT DIT? OVERLEGGEN MET BINARY-daarna alle talen aapassen]

 

Special offers

If you participated in a special offer, we may contact you and inform you if you have won. We also use this data to analyse our special offers. This means that they will be even more attractive next time.

Customised advice

If you visit our website, like us on Facebook, make a booking with us or stay at our holiday park, we will remember your preferences. We search for you and provide you with nice offers, for example by e-mail. We also use your information to improve our services and websites. And to show useful ads, for example on Facebook and Twitter. When you use social media on different devices, you may also see these ads on these other devices. Cookies play a role in this. We may have your data compared or combined with data known to other companies in order to match information and offers with your interests as much as possible. Insofar as we are required to do so by law, Bungalowpark Het Verscholen Dorp requests your consent before sending your data to third parties.

Required data

Sometimes we use guest data to investigate, prevent and counter fraud. Under certain circumstances, we are required to provide personal data to relevant agencies. In connection with (international) sanctions legislation, under certain circumstances we may also share your data with, for example, financial institutions.

Minors

Minors may not send any personal data to us without the consent of their parents or guardians. Through our website, we do not process any personal data knowingly acquired from minors. We encourage parents to be involved in the online activities of their children, so to prevent data be collected about children without parental consent. If you are convinced that we have collected personal information without the consent of a minor, please contact us via info@verscholendorp.com, then we will remove this information.

 

Retention periods

We will retain your personal data for as long as reasonably necessary for the purposes described in this document. However, based on legislation, we may need to keep the data for a longer period.

 

Legal bases

Based on legislation, we must indicate what legal bases are used to process your personal data. This particularly concerns data processing based on 1) an agreement, 2) in connection with a legitimate interest of Bungalowpark Het Verscholen Dorp, 3) permission that has been given and 4) in connection with a statutory duty.

We use your information mainly in connection with your booking and therefore based on an agreement with you. Your booking will be registered and we will do everything possible to make your stay as pleasant as possible. Additional contact moments, such as reviews, marketing activities, and the registration and analysis of your actions will take place in connection with a legitimate interest of Bungalowpark Het Verscholen Dorp. You can also sign up for a newsletter. By doing so, you are giving us permission to use your data for this purpose. Additionally, we are legally required to include your data in the night registration.

 

What are your rights?

The right of inspection and the right to rectification, restriction of processing and erasure

In the event that your personal data are processed by Bungalowpark Het Verscholen Dorp, you are entitled to receive a copy of the data that have been collected about you. You are also entitled to receive your data in a structured, commonly used and machine-readable format. Please direct any such requests to the following email address: info@verscholendorp.com or submit your request to us by post at Bungalowpark Het Verscholen Dorp, Boslaan 2, 3847 LT HARDERWIJK. Bungalowpark Het Verscholen Dorp will respond to your request within one month of receipt.

If the statement shows that your personal data are incorrect or incomplete or if, in your opinion, in consideration of the purpose of the registration, you feel that certain data should not be included in the Bungalowpark Het Verscholen Dorp, then you may request that Bungalowpark Het Verscholen Dorp amend, delete or restrict these data. In addition, you have the right to object to the processing of your data. Such requests can likewise be directed to the email or postal address listed above.

Should you request that we amend or delete information that is necessary for the execution of the agreement, this may result in your no longer being able to use our services.

Right to withdraw consent

If you have consented to the processing of your personal data, you have the right to withdraw that consent at all times. We will then cease to process the personal data that were processed based on your consent

Complaints

If you have any complaints about the way in which your personal data are handled, please let us know by sending us an email (info@verscholendorp.com) or contacting us by post (Bungalowpark Het Verscholen Dorp, Boslaan 2, 3847 lt HARDERWIJK). We will do our very best to address your complaint. You also are entitled to submit your complaint to the national supervisory authority, the Dutch Data Protection Authority.

 

Cookies Policy

What is a cookie?

A cookie is a small amount of information that are stored by a website on a user's computer.

Why do websites use cookies?

The web pages have no memory. A user going from page to page on a website is not recognized him as the same user. Cookies allow the website to recognize a user's browser. Therefore, cookies are usually used to remember the options the user has chosen (for example, recall the language used) or to recognize users who frequent the site.

Do all cookies have the same function?

No, there are different types of cookies and are used for different purposes. Cookies can be differentiated by function, duration and who stores.

How http://verscholendorp.com uses cookies?

http://verscholendorp.com offers users an advanced and easy to use website that automatically adapts to your needs and desires. To achieve this, our website uses 3 types of cookies:

How long remain active http://verscholendorp.com cookies

http://verscholendorp.comuses several cookies with a variable life. The maximum lifetime we set some of them is 2 years (Google Analytics). All cookies will be deleted from the browser at any time.

How I can recognize http://verscholendorp.com cookies?

You can find https://www.verscholendorp.com cookies in your browser settings. These are the cookies we use:
CategoryNameTargetDuration *
Cookies are strictly necessary (First party Cookies)SessionThese cookies are strictly necessary and allow the user to browse the website and use all its functions.Session
Cookies and performance analysis (Third party Cookies)Google AnalyticsThese cookies are used for analysis, research or statistics to improve the website experience. Using these cookies can display more relevant information to visitors.2 years

*Duration is the period of time during which the cookie remains in his computer

Do you use third-party https://www.verscholendorp.com?

Yes. The Web makes use of Google Analytics and Google Webmaster Tools, a service of Google, Inc. ('Google') that uses cookies in order to conduct a web analytics about how to use Web users . The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States Internet. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and promote other services relating to website activity and internet usage. Google can also give this information to third parties in cases where the law so provides or where such third parties process the information on behalf of Google. Google will not associate your IP address with any other data stored by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, you must remember that if you change those settings, you might not be allowed to enjoy the full functionality of the Web. The use of the Website constitutes consent to treatment of your data by Google in the manner and for the purposes set out above.

Who has access to information on http://verscholendorp.com?

Only http://verscholendorp.com and Google have access to information of http://verscholendorp.com.

Does http://verscholendorp.com monitor my behavior online?

No. We do not follow your behavior outside the website http://verscholendorp.com.

How I can manage my cookies?

If you go to the settings of your browser (eg. Internet Explorer, Safari, Firefox, Chrome) you can configure which cookies you want to accept or reject. Depending on the browser, the cookie settings will be in one place or another. You can locate if you use the 'Help' function of your browser.

Note that if you do not accept certain cookies, you can not use some features of our website. Also keep in mind that using the option opting out does not mean you're going to stop getting involved in online advertising and market analysis. Means that the network that do not want to participate will not send you more ads that match your preferences and ways of use.

We assure you that our use of cookies does not contain viruses or personal or private information.

For more information about how to delete your browser cookies go to www.allaboutcookies.org.