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Useful information for a stay at the Bungalowpark

Thank you for your interest in our facilities!

This page provides all the information about our holiday park you will need. If you have any questions or if you wish to make a reservation, please contact our reservation department, which is open daily from 9 am to 5 pm or send us an e-mail by using the button CONTACT US or RESERVATION. We hope you enjoy planning your holiday and look forward to welcome you!

Booking a holiday accommodation

You can book a bungalow or chalet by phone (+31 341-820227), filling in the reservation from on our website or send us an e-mail ( info@verscholendorp.com). Then you will receive a booking confirmation of your reservation as soon as possible. The amount to be paid in advance is stated on the booking confirmation. We will ask you to pay this amount within a specified period. The confirmation and your payment receipt serve as proof of your reservation. All reservations and rental agreements are subject to the 'Recron voorwaarden landrecreatie 2016 (2016 Recron terms and conditions of land-based recreation) filed at the Chamber of Commerce and Industry of Central Gelderland in Arnhem.

Arrival

Your accommodation will be ready for occupancy at 3 pm on the day of arrival. The reception desk is open until 5 pm. If you are planning to arrive after opening hours, please contact the reception office at least 24 hrs prior to arrival.
If your accommodation is not clean at arrival, please notify reception immediately. After the inventory list has been checked, you can ask for any additional items you may need at the reception.

Liability

Pursuant to the Recron Conditions applicable to this Holiday park, Het Verscholen Dorp cannot be held liable for theft or loss of or damage to goods or for accidents or injuries to persons, during or as a result of a stay in the holiday park. Neither can we accept liability for any defective or non-operational technical installations or the cancellation, failure or closure of facilities in the park.

Number of persons

The permitted occupancy of the accommodation may not be exceeded.

Rubbish

Please deposit your rubbish in the containers located behind the launderette at our bungalow park. We separate glass, household waste, paper and green waste.

Emergencies

In case of emergency, please notify the reception immediately. If the reception desk is closed, you can contact the park management at any time of the night or day by calling: +31 341 - 820227. You will then be connected to the manager by way of an option menu, press option 2.
· General emergency number: 112
· Ambulance: alert reception/manager or dial 112
· ANWB: Dutch automobile association telephone number 0800-0888
· Fire: report fires and other emergencies immediately by dialing 112; then notify the manager or reception office by dialing +31 341-820227 day or night. press in ‘2′ to be connected directly to the manager.
· Theft: report thefts immediately to reception or the manager, who will then contact the local police.

Amusement parks

Brochures for tourist attractions, zoos and museums can be found in the reception area. If you need more information our receptionists would be pleased to tell you more about the many things to do in the surrounding area.

Barbecues

Guests must comply with the following rules when barbecuing at their bungalows/chalets:
· Use a safe barbecue.
· Do not place the barbecue on a soft surface (e.g. grass). Find a firm, stable surface (e.g. your patio).
· Keep fire extinguishers close at hand.
· Use firelighter blocks rather than methylated spirit. It is forbidden to gather wood in the woods.
· After use let the barbecue cool for 12 hours.

Important telephone numbers

· Manager: In case of emergency the manager can be reached outside office hours by dialing: +31 341 - 820227. You will be connected to the manager through an option menu, press 2.
· Chemist: Deventerweg 20 B, Harderwijk +31 341-414341 The reception desk will be able to give you information about the chemist on duty at the weekend.
· General practitioner : Dr Van Veen, Vondellaan 398a, Harderwijk +31 341-422224 Surgery Mo-Fr: 08:00 - 17:00 hours, during the weekend and on holidays,
GP station 0900-3410341
· Dentist: Dr Van de Brink, Bazuindreef 21, Harderwijk +31 341-414585
· Veterinarian: Animal Care Dierenartsen, Verkeersweg 57, Harderwijk +31 341-553332

Petrol station

The closest petrol station is the Shell station at Oranjelaan 46 (approx. 1 km).

Breakage

If you break any inventory (glassware, crockery, coffee pot etc.), please go to reception office during office hours. You will receive a replacement for a fee. If you report the breakage at the end of your stay, the costs will be taken from your deposit.

Saving energy

We try to be energy efficient in our park. You can help us by closing the curtains in the evening and turning down the heating at night. We also request that you turn down the heating and turn off the lights whenever you leave the accommodation for longer periods.

Bicycle rental

You can rent bicycles at the reception desk for € 8.50 a day and € 42.50 a week for bikes without gears and € 9.50 a day and € 47.50 a week for bikes with gears. Renters receive complimentary maps of cycle routes at reception. We recommend that you reserve bicycles in advance to avoid disappointment.

Lost and found

If you find or loose something, please notify reception.

Pets

Guests are permitted one pet per accommodation. Dogs must be kept on a leash in the park and should be walked outside the park. We kindly ask you to not to allow your pet on the beds, sofas or chairs. There is a € 15.- surcharge for each pet per weekend or midweek and € 25.- per week. Flea collars or treatments are obligatory. Guests are not permitted to leave pets in a bungalow/chalet unattended.

Internet

Don't forget to bring your tablet, telephone or notebook, at our resort we offer you FREE access to internet in you holiday home.

Fireplace

Only use firewood in the fireplace. Parafine (Wood) logs is available at reception for € 2.50 per log. Due to the risk of forest fire, it is forbidden to start open fires. We ask you to clean the fireplace before you leave, but please do not use the vacuum cleaner for this purpose. Check well in advance that the flue is open!

Remarks

Despite our conscientious service, you may have comments or suggestions for improvement. If so, please contact the management directly. They will be more than willing to assist you in finding a satisfactory solution. However, if you are still not satisfied, you can ask the management to write a report to be signed by yourself and the management. You can send this report to Het Verscholen Dorp, Boslaan 2, 3847 LT Harderwijk, the Netherlands, up to one month after your departure. Your complaint will only be handled further if you observe this deadline. Complaints submitted after this period will not be dealt with.

Parking

  • Speed: In the interest of other guests and yourself, please drive very slowly in the park.
  • Cars: one car per bungalow/chalet. You can park other cars in the designated car parks outside the park.
  • Barrier: the barrier is there for your safety. Warning: only one car can pass under the barrier at a time. You are responsible for any damages incurring if you do not leave sufficient space between your car and another and for improper use of the key card. The barrier operates 24 hours a day.

Party tents/tents

  • It is not permitted to use shelters, pup tents, ordinary tents or party tents in the park.

Post

  • Incoming post addressed to our guests is placed in the pigeon holes at reception.
  • You can leave outgoing post at the reception desk.


Post office

Post agency Primera, Nassaulaan 20, Harderwijk +31 341-412323

Reception opening hours

Monday to Sunday from 9 am. to 5 pm. During to winter season, from November till April, the reception office is closed on Sundays.
The reception office is also closed on the following dates: the 1st of January, 25th and 26th of December.

Calm

Calm is one of the most important features of our park, so we request all our guests to avoid making any loud noises. Radios, televisions, musical instruments etc. should not be heared outside your holiday home.

Power failure

In the unlikely event that you experience a technical failure during your stay, please inform reception office immediately, so that we can make the necessary repairs as soon as possible. If the reception desk is closed and you have an extreme emergency, you can contact the manager on +31 341 - 820227. You will be connected with the manager by using an options menu.

Taxis and public transport

· Taxi Harderwijk tel.: +31 341-4268208
· Public transport: Enquire at reception to find out about the regular services or call the national public transport information line : 0900-9292 (50 ct a minute) You can also click next links for NS (Dutch Railway) and CONNEXION (Bus company)
· Regional taxi : Noord-Veluwe 0900-9886 (reserve at least one hour before departure.)

Tennis courts

Guests have free use of the tennis court. Please make reservations at reception. Tennis balls and rackets can be rented for € 3.- a set, per hour.

Security

To avoid unpleasant experiences during your holiday, never leave any cash or valuables in your car or holiday home while you are absent!!

Departure

Upon departure, please turn the thermostat down to 10 ºC, and close all windows and doors. You are requested to leave your holiday accommodation before 10.00 hrs. In addition, we ask that you
· clean all crockery and cutlery and put them back in the cabinets, and remove all household waste.
· deposit your household rubbish in the waste containers in the park.
· leave the refrigerator empty and clean.
· clean the fireplace. Please do not use the vacuum cleaner for this purpose.
· remove the bed linens and leave them in the hall of your bungalow.
· deposit the gate card, the key to the bungalow and the completed customer satisfaction questionnaire at reception. Outside office hours, you can put these items in the letterbox of the house next to the reception office.
· Your deposit will be refunded by bank transfer.

Questions

If you have any questions, please do not hesitate to contact reception staff at telephone number +31 341 - 820227.

Clothes lines

As the park is situated in a wooded area, you are not allowed to hang clotheslines outside your holiday home. If you want to dry laundry, please make use of the drying rack in your holilday home or the dryer in the launderette. Launderette tokens are available at the reception desk. Washing machine/ dryer tokens are € 5.- each, tokens including detergent (one wash) are € 6.-.

Hospitals

· St. Jansdal: Weth. Jansenlaan 90, Harderwijk, tel: +31 341-463911
· Sophia Ziekenhuis: Dr. Van Heesweg 2, Zwolle, tel.:+31 38-4245000
· De Weezenlanden: Groot Wezenland 20, Zwolle, tel.:+31 38-4242000

Swimming pool

Guests have free access to the heated outdoor swimming pool (open from late May to September). Swimming pool opening hours are from 9 am to 9 pm. Swimming outside these hours is not allowed. Inexperienced swimmers are not permitted to swim unattended.

ResponsableHidden Village Exploitatie BV+ info
Purpose
  • Carry out the necessary commercial and administrative procedures with the users of the web.
  • Send advertising commercial communications by email, fax, SMS, MMS, social communities or any other electronic or physical means (if you have previously accepted).
  • Respond to queries and / or provide information required by the User.
  • Perform the provision of services and / or products contracted or subscribed by the User.
  • CV management
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ConservationYour data will be kept in the registers of treatment of our ownership while its conservation is necessary to meet the purpose that motivated its collection, as well as during the term of attention of possible legal obligations.+ info
Legitimization of recipientsConsent of the interested party.+ info
Recipients of international transfers and transfers​​Your data will not be transferred to third parties except by legal obligation. International transfers will not be made without your prior consent.+ info
RightsAccess, rectify, and cancel the data, as well as the other rights indicated in the additional information.+ info
Additional Information​

You can consult the additional and detailed information on Data Protection on our website:

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Responsible for the treatment​

Identity​: Hidden Village Exploitatie BV​​ (also the provider​)

CIF/NIF: NL807553931B01

Postal address: Boslaan 2 - 3847 LT Harderwijk - Nederland

Email​: info@verscholendorp.com

Hidden Village Exploitatie BV​​, as responsible for the Website, in accordance with the Directive 2000/31/EC of the European Parliament and of the Council regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and other current regulations on the protection of personal data, and by Directive 2000/31/EC of the European Parliament and of the Council , Services of the Information Society and Electronic Commerce (LSSICE), informs you that you have implemented the measures of necessary security, of a technical and organizational nature, to guarantee and protect the confidentiality, integrity and availability of the data entered​.

Purpose of the treatment​

Your personal data will only be used for the following purposes:

You can revoke your consent at any time by sending a letter with the subject "Low" to the email address indicated in the data of the controller.

According to the LSSICE, Hidden Village Exploitatie BV does not perform SPAM practices, therefore, it does not send commercial e-mails that have not been previously requested or authorized by the User. Consequently, in all the communications that you will receive from the provider, the user has the possibility of canceling his express consent to receive our communications.

We will not treat your personal data for any other purpose than those described except by legal obligation or judicial requirement.

Conservation of your data

Your data will be kept for the duration of the commercial relationship with us or exercise your right of cancellation or opposition, or limitation to treatment. However, we will keep certain personal identification and traffic data for a maximum period of 2 years in case it is required by the Judges and Courts or to initiate internal actions derived from the improper use of the website.

It will not be subject to decisions based on automated treatments that produce effects on your data.

Legitimation of the treatment

The legal basis for the treatment of the data is your consent granted to carry out the purposes previously described, which will be requested at the time of marking the corresponding box when collecting your data.

Failure to provide the requested personal data or failure to accept this data protection policy means that it is impossible to subscribe, register or receive information about the Provider's products and services.

In cases where there is a prior contractual relationship between the parties, the legitimacy for the development of administrative, tax, accounting and labor obligations that are necessary under current legislation will be the prior existence of the commercial relationship established between the parties. . In cases where there is a prior contractual relationship between the parties, the legitimacy for the development of administrative, tax, accounting and labor obligations that are necessary under current legislation will be the prior existence of the commercial relationship established between the parties​.

Communications

Any communication sent will be incorporated into the information systems of Hidden Village Exploitatie BV By accepting these conditions, terms and policies, the User expressly consents to Hidden Village Exploitatie BV carrying out the following activities and / or actions, unless the User indicates otherwise:

Official communication media

The user is informed that the means enabled by the company to communicate with customers and others affected is the corporate phone, corporate mobile phones and corporate email.

If you send personal information through a means of communication other than those indicated in this section, the COMPANY will be exempt from liability in relation to security measures available to the medium in question.

Recipients of assignments or trasfers

Hidden Village Exploitatie BV​​ ​does not carry out any assignment or communication of data unless there is a reasonable need to comply with a legal procedure, legal obligation or prior obtaining the user's consent.

Neither will international transfers of your personal data be made without your prior consent, without prejudice to blocking or canceling your account if there may be indications of the commission of a crime by the user. The information provided will only be available to the provider at this time​.

Hidden Village Exploitatie BV​​ will not transfer the data collected to third parties unless there is a reasonable need to comply with a legal procedure, legal obligation or prior obtaining the user's consent​.

The information that you provide to us both through this website and through the application will be hosted on the servers of​ Hidden Village Exploitatie BV​​, contracted to the company​ Hidden Village Exploitatie BV​​ with CIF/NIF B57509739​ and fiscal address at Avda. des Camp Verd, 4, Centre Bit Menorca, 07730 Alaior, Menorca, Illes Balears, Spain. The treatment of the data of said entity is regulated by a contract of charge of the treatment between the provider and said company. In no case will this data processor subcontract services that involve any data processing by third parties without our prior consent​.

Rights of interested persons

As a user-interested, you can request the exercise of the following rights before​ Hidden Village Exploitatie BV​​ by submitting a letter to the postal address of the heading or by sending an email, indicating as Subject: "LOPD, EXERCISE RIGHTS", and attaching a photocopy of your DNI or any similar means in law, as indicated by law.

Rights:

As a user, you have the right to withdraw the consent given at any time. The withdrawal of consent will not affect the lawfulness of the treatment carried out before the withdrawal of consent.

You also have the right to submit a claim to the supervisory authority if you believe that your rights may have been violated in relation to the protection of your data (agpd.es).

Additional information

Information that we collect

The data collected by the responsible party are the following:

The refusal to supply the obligatory data will suppose the impossibility to attend the concrete request in question. You state that the information and data you provide us are accurate, current and true. We ask that in case of modification, communicate it immediately so that the information under treatment is updated at all times and does not contain errors.

If you contract the service / purchase the product through our website [LSSI_Web] we will ask you to provide us with information about you, including your name, contact information and information about a credit or debit card.

Through this Privacy Policy we inform you that the photographs that are posted on the web are property of VILLACARS SLU, including those of the minors, in which, in order to obtain these, the prior consent of the parents has been obtained, tutors or legal representatives by signing the forms made for that purpose by the centers in which the children are part. However, the parents, guardians or representatives of the minors, as holders of the exercise of the rights of these, and always previous formal requirement in writing, may indicate the refusal to use the image of the minor; in this case, the image will be shown pixilated.

Social networks

We inform you that​ Hidden Village Exploitatie BV​​ can have presence in social networks. The treatment of the data that is carried out of the people who become followers in the social networks (and / or carry out any link or connection action through the social networks) of the official pages of​ Hidden Village Exploitatie BV​​ will be governed by this section, as well as those conditions of use, privacy policies and access regulations that belong to the social network that is appropriate in each case and previously accepted by the user​.

Hidden Village Exploitatie BV​​ will treat your data with the purpose of correctly managing your presence in the social network, informing you of activities, products or services of the provider, as well as for any other purpose that the regulations of the Social Networks allow.

The publication of contents is prohibited:

Also, Hidden Village Exploitatie BV​​ reserves the right to withdraw, without notice from the website or the corporate social network, those contents deemed inappropriate.

Communications sent through social networks will be incorporated into a file owned by Hidden Village Exploitatie BV​​, and may send you information of interest.

You can access more information, as well as consult the companies that are part of Hidden Village Exploitatie BV​​, through the following link.

In any case, if you send personal information through the social network, Hidden Village Exploitatie BV​​ will be exempt from liability in relation to the security measures applicable to this platform, the user should if you want to know them, consult the corresponding conditions of the network in question.

Security measures

The information you provide will be treated confidentially. The Provider has adopted all the technical and organizational measures and all the levels of protection necessary to guarantee the security in the treatment of the data and to avoid its alteration, loss, theft, treatment or unauthorized access, according to the state of technology and nature of the stored data. Likewise, it is also guaranteed that the treatment and registration in files, programs, systems or equipment, premises and centers comply with the requirements and conditions of integrity and security established in the current regulations.

Language

The language applicable to this Privacy Policy is Spanish. Therefore, in case there is any contradiction in any of the versions provided in other languages, the Spanish version will prevail.

Shipping CV

In the event that the user submits his CV through our website, we inform him that the information provided will be treated to make him participant in the selection processes that may exist, carrying out an analysis of the profile of the applicant in order to select the best candidate for the vacancy of the Responsible. We inform you that this is the only official procedure to accept your CV, so CVs submitted by another procedure will not be accepted. In case of any change in the data, please inform us in writing as soon as possible, in order to keep your data properly updated.

The data will be kept for a maximum period of one year, after which the data will be deleted guaranteeing a total respect to confidentiality both in the treatment and in its subsequent destruction. In this sense, after the aforementioned deadline, and if you wish to continue participating in the selection processes of the Responsible, please return your CV.

The data may be processed and / or communicated to the member companies of our group during the time of conservation of their curriculum and for the same purposes previously reported.

Subscription to the blog

In the event that the user subscribes to the blog, we inform you that the information provided will be processed to manage your subscription to the information blog with update notice and that will be kept as long as there is a mutual interest to maintain the end of the treatment. When it is no longer necessary for that purpose, they will be eliminated with adequate security measures to guarantee the pseudonymization of the data or the total destruction of the data. The data will not be communicated to third parties, except legal obligation.

Publication of your testimony

In the event that the user wants to publish their opinion on the web, we inform you that the information provided will be treated to address the proposed suggestions, experiences or opinions regarding the products and / or services to be published on the website and thus be able to help other users. The data will be kept as long as there is a mutual interest to maintain the end of the treatment and when it is no longer necessary for that purpose, it will be suppressed with adequate security measures to guarantee the pseudonymization of the data or total destruction of the data. The witnesses will be published on our website. The only personal data that will be published of the witness will be its name.

Changes in this privacy policy

Hidden Village Exploitatie BV reserves the right to modify this policy to adapt it to legislative or jurisprudential changes​.

Legislation

For all purposes, the relations between​ Hidden Village Exploitatie BV and the Users of its telematic services, present on this Website, are subject to the Spanish legislation and jurisdiction to which the parties expressly submit, being competent for the resolution of all disputes arising or related to their use the Courts and Tribunals of the Balearic Islands​.